Booking
Where is my ticket?
In the app under Trips, or on the website under My trips. You can also open the PDF from the link we send by WhatsApp or email. Show it, or the boarding QR, to the crew.
I paid but didn't get a ticket.
Payments that don't turn into a ticket are refunded automatically, usually within 5–7 working days. If it's been longer, report a problem and choose 'Paid but no ticket'.
Boarding
How do I find the bus?
Open the ticket and tap Directions for the exact boarding pin. Driver and conductor numbers show on the ticket from 12 hours before departure.
What do I need to carry?
Your ticket (phone or PDF) and a photo ID. Students on a student fare must carry their student ID.
Cancel & refund
How do I cancel?
Open the ticket and tap Cancel. You can cancel some passengers and keep the rest. The refund follows the operator's policy shown on the ticket.
When will I get my refund?
We send it to how you paid as soon as you cancel. Banks usually show it in 5–7 working days. The ticket shows where each refund is.
The operator cancelled my trip.
You get everything back, including the platform fee. No need to do anything.
Account
How do I delete my account?
In the app: Account › Delete my account. On the website: Account › Delete my account. Cancel upcoming trips first.
Report a problem
Sign in to report a problem with a booking.